We have already described in previous articles how much the exchange with our customers during the Trapeze Forum inspires us and supports us in the further development of our products. Whether in the various interest groups, in the sessions with practical exercises, through the customer testimonials, or within the framework of the Ideas Portal.
At the Trapeze Forum 2024, our Swiss customer Jungfraubahnen submitted a proposal in the Ideas Portal, which we implemented in our dashboard for planning and scheduling in combination with our CrewApp in the following months (see also the article on CrewApp 2.0).
Contribution of Jungfraubahnen in the Ideas Portal at the Trapeze Forum 2024:
“Immediate/Advance Notification of Working Hours Law Violation”:
The Working Hours Act must be fully complied with. To best support employees in compliance, timely notification, e.g., 1 hour in advance as a push notification that a break, end of shift, etc., is due, would be helpful.
The Working Hours Act in Switzerland sets clear regulations for the maximum daily and weekly (over 7 working days) working hours and also regulates the minimum rest periods between shifts and breaks. This law is intended both to protect the health of employees and to ensure operational safety. Both employers and employees are obliged to comply. Non-compliance can lead to disciplinary measures or fines.
Implementation of the Idea by Trapeze
Our customer Jungfraubahnen has long been using our dashboard in the area of planning and scheduling to monitor, visualize, and report noteworthy conditions in daily operations.
Brief Description of the Dashboard
With the Trapeze Dashboard, you can monitor the operation of your various systems and the status of your database in real-time. This allows you to identify potential actions early and respond quickly. Our software can be flexibly adapted to specific operational needs, making it easy to integrate new queries. The monitoring of daily processes can thus be reliably controlled, and the operation can quickly respond to changes.
Through the notification functions, you will be immediately informed of deviations or problems, whether by push notification, CrewApp messages, email, or SMS.
Integration of the New Function into the Dashboard and CrewApp
Our goal was to implement our customer’s requirement to notify employees early about impending violations of the Swiss Working Hours Act. To do this, we defined rules that automatically send push notifications to the affected employees in the event of foreseeable violations.
The dashboard, with its detailed reporting functions, helps companies identify and analyze technical and professional sources of error. With this additional function, Jungfraubahn can now not only monitor compliance with working hours laws and display them as reports afterward but also proactively inform employees to effectively prevent violations from the outset.
The requirement-specific queries and automations help all parties involved to act early and efficiently and avoid possible legal consequences. The dashboard thus offers transport companies optimal monitoring of daily processes. Thanks to the notification function via push notifications through our CrewApp, employees are also supported in complying with their prescribed working hours and break rules. The requirements of Jungfraubahn from the Ideas Portal 2024 were thus optimally implemented and finalized with the go-live on April 14, 2025. And the Trapeze system world has become a bit more efficient and versatile again thanks to the inspiration of our customers.
Mike Jantschgi, Jungfraubahnen, in June 2025:
“The dashboard is becoming increasingly important to us as it effectively supports us in daily operations – whether in maintaining complete and correct employee data, planning shifts, identifying missing or duplicate shifts and trips, completing shift information, or monitoring technical system aspects such as storage, interfaces, and nightly calculations. The implementation of our requirement for immediate/advance notification of working hours law violations by the Trapeze team proves to be another useful function within the dashboard, making it even more valuable for our daily operations.”
If you want to learn more about the Dashboard or the CrewApp please write us an E-Mail:
vertrieb.tgd@trapezegroup.com
