CrewApp 2.0 Privacy Policy

We are committed to protecting and respecting your privacy.
This Privacy Policy sets out the basis on which any Personal Data we collect from you, or that is provided to us, will be processed by us.
This Privacy Policy outlines the steps we take to keep Personal Data confidential. It informs you about how and why we collect Personal Data. It outlines your rights and includes or contact information so you can exercise these rights or raise any questions or concerns about the Privacy Policy or our handling of Personal Data.
We will maintain the integrity of your Personal Data. We will keep it confidential and will not sell, rent or loan to third parties. We will only disclose Personal Data without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to our company, associates or property (including this app), or to others.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We are committed to treating you and your personal data with the greatest of respect and consideration. If you believe that the privacy of Personal Data has not been respected, if you would like to confirm the accuracy of applicable Personal Data, if you would like to update or delete incorrect Personal Data, or if you have any questions about our handling of Personal Data, please contact us by emailing or write to the attention of

Martin Sonnichsen
Trapeze Group Europe A/S
Sommervej 31D, 4.
8210 Aarhus V

The service is aimed at transportation companies, who are customers of Trapeze Group and are using Trapeze Group services to facilitate the daily work of the employee.
This Policy describes how we uphold your data protection rights.
If you have any of our systems or make use of our services, there may be specific contractual agreements concerning Data Protection that supersede this policy.

Why we collect Personal Data
We will collect, use and may disclose personal information only for the purposes that a reasonable person would consider appropriate in the circumstances. We endeavor to collect as little information as possible, only what may be necessary under the circumstances.
We process your Personal Data for the following purposes:

  • To facilitate the daily work of the employee
  • To register attendance on their shifts
  • Register work-related events
  • Amend work related data

The type of Personal Data we may collect

During the course of using this App or doing business or interacting with us, you may be asked to provide us with:

  • Name
  • Geographic (physical) addresses
  • E-mail addresses
  • Phone numbers or contact information
  • Employee ID’s
  • Times and dates of attendance

Data collected within CrewApp 2.0:
We collect only those data about users, which is necessary, to service them in the best way possible. The data collected and displayed within the app is only used to improve work procedures and the overall user experience.

General data:
If the shift swap feature is enabled by the employer, the app displays colleague employee names with whom you can swap work with. This is to identifying employees in relation to their work duties. Data regarding the employee’s work schedule, off days, and such, which is displayed within the app is received from the technical infrastructure setup by the Trapeze customer’s organization.

Health data:
The app allows employees to register absences and provide a cause for this, which may include illness or other health related issues. Such health data is thereby only used within the application to give more autonomy to the user, by allowing them the opportunity to register their absences.

Location data:
When using CrewApp 2.0, data can be collected about the user’s current location. The objective of determining the actual location is for the user to ensure the correct starting place for work when registering attendance using the app.
For this purpose the GPS-function within the phone is used, and therefore access for this is requested. The location is accessed when using the attendance functionality if the related options is configured by the Trapeze customer’s organization.

Personal data is never given by Trapeze Group to third parties unless you have explicitly given permission to do so. Otherwise, the data policy is dependent upon the Trapeze customer’s organization.

How do we collect Personal Data?
We will only collect Personal Data that you have provided to us. We will not collect any Personal Data about anyone without advising them accordingly (either by way of this Privacy Policy or by way of providing them with some form of notice at the time we are requesting or collecting Personal Data). This advice will include why and how the Personal Data is being collected and how such Personal Data will be used or disclosed. We may collect Personal Data through a variety of means:

  • Using our services
  • In the course of communication with us regarding our business or services
  • When registering with us for services, or where relevant, accounts, download of software.
  • Customer, membership, recipient or service lists which have been lawfully required via third parties.
  • Through completion of manual or electronic forms.

In addition, we may review and analyze your use of products and services to help us serve you better, and to bring other products and services to your attention where we feel this will be of benefit to you. We also collect and analyze information from other sources for the same purpose.

How we may disclose Personal Information
We do not sell any Personal Data we collect to third parties. We may share Personal Data with our affiliates, subsidiaries, employees, contractors and agents in the course of providing you with our business services, support, or the fulfilment or delivery of products or services.

We may disclose Personal Data if we are required to do so by a court of competent jurisdiction, other legal or regulatory authority, or, if we believe that disclosure is necessary to:

  • Comply with any legal process served on us
  • Maintain, uphold, or protect our rights or property
  • Protect and ensure the personal safety of the public or our client or staff
  • Protect against criminal activities, or to detect, prevent, investigate allegations of, or address, misrepresentation, or fraud.

In the event of bankruptcy, mergers with third parties, acquisitions by third parties, sale of assets, or any other transfer of all or substantially all of our relevant assets to a third party, we reserve the right (or sell as an ancillary aspect of the overarching business transaction) to the third party the Personal Data provided by you.

Both technical and organizational measures have been taken to ensure that your data is not accidentally or illegally deleted, published, lost, deteriorated, given to unauthorized people, misused, or otherwise treated in a way that conflicts with legislation.
To further protect your personal data, we encourage you to protect your account by using a strong and unique password and never sharing this password with unauthorized people.
Our security measures are continually improved in alignment with our technological development.

Data is only stored for as long as necessary to fulfill the purpose, for which they were collected. Personal data is not stored on the device. Using the off-line capabilities, can store information about your work schedule and un-sent requests until you are online. The data is encrypted in a local database on the device.

Update of privacy policy:
We maintain the right to update and change our current guidelines. If this is done, the date for ‘last updated’, at the bottom of this page, is updated. You may be asked to accept this update, the next time you access the service after the update has been made.

You can at any time send a written request for information about how your personal data is treated. This includes which data is used within our service, the related purpose for the use of your data, and to whom these data are accessible.

This app is owned and published by:

Trapeze Group Europe A/S
Sommervej 31D, 4.
8210 Aarhus V
Phone.: 87441600
Last updated: 25.05.2022