online technical support, customer service 24/7 nonstop
A public transport operator that moves thousands of passengers daily relies on stable IT systems – especially outside regular office hours. Whether late in the evening, at night, or on public holidays: technical disruptions can occur at any time and require immediate action to keep operations running smoothly.
With Trapeze’s Technical 24/7 Support, customers gain a reliable solution to remain operational even during critical moments.
Key Features of the Extended Support
24/7 Availability: Support is available outside regular business hours – evenings, nights, weekends, and holidays
Direct Access to Technical Experts: A dedicated hotline ensures direct contact with specialists and a guaranteed response within the agreed response time
Comprehensive Assistance: Support includes help with system outages, server analysis, storage expansion, session termination, and more.
Tailored Support Models: Flexible options ranging from standard (8×5) to full coverage (24×7).
Transparent Cost Structure: Services are billed according to the current price list; additional services are not part of standard maintenance contracts.
Customer Benefits at a Glance
Extended support minimizes downtime and protects against costly service interruptions. It also relieves internal IT teams, enhances system stability, and adapts flexibly to individual customer requirements. Thanks to a clear pricing model, customers maintain full control over their budget – with a proven return on investment.
Requirements for Implementation
Before support services begin, a joint documentation of systems and dependencies is created with the customer. A designated contact person and unrestricted access to the affected systems are required to ensure rapid response in case of emergencies. Want to learn more? Contact us for a personal meeting.
With CrewManager, Trapeze offers an innovative solution for team leaders and managers to handle operational HR tasks easily and independently of location. Many companies face time-consuming approval processes and rigid systems that require stationary access and specialized software. This leads to unnecessary administrative effort and delays in workflows.
The Solution: CrewManager
CrewManager is a modern, web-based and mobile application that provides managers with all essential tools for team management:
Central Setup: Responsibilities and permissions are flexibly managed via the Duty Manager.
Team Overview: Always keep track of scheduled shifts and assignments.
Approval Functions: Approve absences, time bookings, and overtime directly – without detours.
Delegated Entry: Managers can enter bookings and absences on behalf of team members, e.g., in case of illness.
Device and Location Independence: Accessible via app or browser, no additional software required.
Clear Access Rights: Team leaders only see data related to their own employees.
With CrewManager, companies and their managers benefit from a wide range of advantages that noticeably simplify everyday operations. The application enables direct and straightforward handling of approvals and entries, speeding up processes and relieving central departments. Thanks to platform-independent access via app or browser, CrewManager is available anytime and anywhere – whether in the office, on the go, or working from home. No additional software installation or Oracle client is required, making the application instantly usable on standard devices.
The role-based structure with individual access rights ensures clear responsibilities and secure data access – exclusively for authorized managers. Setup is managed centrally and can be automated if needed, allowing for quick integration into existing structures and scalable deployment. Additionally, CrewManager impresses with its intuitive interface, enabling fast onboarding and high user satisfaction.
The CrewManager app is the perfect complement to our CrewApp. While employees use the CrewApp to record working hours and submit requests for absences or shifts, CrewManager provides managers with the ideal platform to process and approve these requests. This creates a seamless workflow between staff and management, making HR processes more efficient and transparent.
Rhätische Bahn:
“Crew Manager is easy to use, and approval records are available across the board. Managers always have up-to-date access to employee and team schedules and can easily and efficiently process their employees’ time and absence records.“
CrewManager – Workforce management as flexible as your team. Want to learn more? Contact us for a free demo.
We have already described in previous articles how much the exchange with our customers during the Trapeze Forum inspires us and supports us in the further development of our products. Whether in the various interest groups, in the sessions with practical exercises, through the customer testimonials, or within the framework of the Ideas Portal.
At the Trapeze Forum 2024, our Swiss customer Jungfraubahnen submitted a proposal in the Ideas Portal, which we implemented in our dashboard for planning and scheduling in combination with our CrewApp in the following months (see also the article on CrewApp 2.0).
Contribution of Jungfraubahnen in the Ideas Portal at the Trapeze Forum 2024:
“Immediate/Advance Notification of Working Hours Law Violation”:
The Working Hours Act must be fully complied with. To best support employees in compliance, timely notification, e.g., 1 hour in advance as a push notification that a break, end of shift, etc., is due, would be helpful.
The Working Hours Act in Switzerland sets clear regulations for the maximum daily and weekly (over 7 working days) working hours and also regulates the minimum rest periods between shifts and breaks. This law is intended both to protect the health of employees and to ensure operational safety. Both employers and employees are obliged to comply. Non-compliance can lead to disciplinary measures or fines.
Implementation of the Idea by Trapeze
Our customer Jungfraubahnen has long been using our dashboard in the area of planning and scheduling to monitor, visualize, and report noteworthy conditions in daily operations.
Brief Description of the Dashboard
With the Trapeze Dashboard, you can monitor the operation of your various systems and the status of your database in real-time. This allows you to identify potential actions early and respond quickly. Our software can be flexibly adapted to specific operational needs, making it easy to integrate new queries. The monitoring of daily processes can thus be reliably controlled, and the operation can quickly respond to changes.
Through the notification functions, you will be immediately informed of deviations or problems, whether by push notification, CrewApp messages, email, or SMS.
Integration of the New Function into the Dashboard and CrewApp
Our goal was to implement our customer’s requirement to notify employees early about impending violations of the Swiss Working Hours Act. To do this, we defined rules that automatically send push notifications to the affected employees in the event of foreseeable violations.
The dashboard, with its detailed reporting functions, helps companies identify and analyze technical and professional sources of error. With this additional function, Jungfraubahn can now not only monitor compliance with working hours laws and display them as reports afterward but also proactively inform employees to effectively prevent violations from the outset.
The requirement-specific queries and automations help all parties involved to act early and efficiently and avoid possible legal consequences. The dashboard thus offers transport companies optimal monitoring of daily processes. Thanks to the notification function via push notifications through our CrewApp, employees are also supported in complying with their prescribed working hours and break rules. The requirements of Jungfraubahn from the Ideas Portal 2024 were thus optimally implemented and finalized with the go-live on April 14, 2025. And the Trapeze system world has become a bit more efficient and versatile again thanks to the inspiration of our customers.
Mike Jantschgi, Jungfraubahnen, in June 2025:
“The dashboard is becoming increasingly important to us as it effectively supports us in daily operations – whether in maintaining complete and correct employee data, planning shifts, identifying missing or duplicate shifts and trips, completing shift information, or monitoring technical system aspects such as storage, interfaces, and nightly calculations. The implementation of our requirement for immediate/advance notification of working hours law violations by the Trapeze team proves to be another useful function within the dashboard, making it even more valuable for our daily operations.”
If you want to learn more about the Dashboard or the CrewApp please write us an E-Mail:
We are happy to invite you to our webinar ‘CrewApp 2.0 live’. During this hour-long session, we will introduce you to our app for employee communication and show you in detail the advantages for users compared to CrewApp 1.
CrewApp 2.0 is an innovative solution designed to optimize communication between dispatch staff and drivers. Thanks to its responsive design, the app can be used on any device—smartphone, tablet, or computer—allowing users to access all features anytime, anywhere, and manage their workflows efficiently.
A standout feature of CrewApp 2.0 is the personal duty schedule, where drivers can view all their shifts and shift elements. The displayed information can be customized for each organization or company. When shifts are changed, drivers receive notifications and can confirm the changes, providing immediate feedback to dispatch.
Multiple Benefits for Staff
Drivers can also pre-register for duty, allowing them to indicate their availability in advance. This keeps dispatch informed and helps ensure all shifts are covered on time. The pre-registration can be linked to a company-specific questionnaire to assess the driver’s general well-being or gather other relevant information.
Another helpful feature is the ability to track vacation, overtime, and shift preferences. Employees can view their overtime balance, submit vacation requests, or indicate preferences for specific shifts directly within the app.
More Transparency and Easier Planning
CrewApp also allows users to view the shifts of all team members within the same group or rotation. This promotes transparency and simplifies team planning and coordination. GDPR standards are upheld by anonymizing absences. Shift swap requests can be submitted directly through the app and approved automatically, providing timely confirmation without needing to go through a dispatcher. Manual approval via the Duty Manager is still possible if needed.
Dispatchers can also post open shifts to the shift exchange, where employees can apply for them—making it easier to assign remaining shifts in a staff-friendly way.
In-app notifications keep users informed about both personal and general updates.
Another valuable feature is time tracking, which allows employees to accurately record and edit their working hours and allowances. These entries are automatically forwarded to the Duty Manager or CrewManager for approval.
A particular highlight is the overview of salary, vacation, and hour balances, giving drivers a comprehensive view of their work hours and compensation.
Take advantage of CrewApp 2.0!
CrewApp 2.0 makes managing shifts and working hours easy. The app helps drivers organise their workflows efficiently and keep track of everything at all times. Register now for our ‘CrewApp 2.0 live’ webinar and learn about the advantages of our modern and user-friendly driver communication solution. Our esteemed colleague Zoe Rexroth will guide you through the features, show practical examples and be available to answer any questions you may have.
Date: 28 October 2025 Time: 10:30-11:30 am Location: Online via Microsoft Teams – link will be sent after registration
Our Trapeze business unit for Planning and Scheduling has a new commercial leader. We are pleased to welcome Pieter Stroop van Renen to our team, an experienced, inspirational and dedicated leader, as Global Director of Sales and Marketing.
Pieter is a seasoned senior in the software industry and lives in Amsterdam. He brings extensive commercial experience from working with major corporations and clients across Europe. In his new role at Trapeze Planning & Scheduling, he will focus on enhancing customer satisfaction, developing existing client relationships, and the expanding our business unit into new markets and customer segments. He will be responsible for the commercial teams in the DACH, Scandinavia and Benelux area. The entire team looks forward to future collaboration and the added commercial drive Pieter brings.
The UITP summit is the most important event of the year for the public transport industry worldwide. From 15 to 18 June experts and decision makers from all over the world will gather in Hamburg to discuss a sustainable, inclusive and connected future for public transport.
A Hub of Innovation at the Trapeze and Modaxo Stand
Together with other Business units from Trapeze and Modaxo we will present our planning and scheduling solutions on a joint stand. Meet us at stand no. A3550 in hall A3.
If you want to learn more about our presence at the UITP and the other Business units presenting with us, please follow this link:
Qube is Australia’s largest provider of integrated import and export logistics services, operating in over 200 locations across Australia, New Zealand, and South East Asia with a workforce of more than 10,000 employees. Our purpose is to help our customers, communities, industries, and people thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity, and Performance.
Project Overview
Qube Rail’s previous rostering system was no longer suitable to support the Rail Division. With WAVE Systems ceasing support for QTMS, we needed to transition to alternative operating systems for various functions, including Operations and Rail Management, Asset Management and Maintenance, Safety and Compliance, and Workforce Management (WFM).
Implementation Details
The project involved the implementation of Trapeze Duty Manager and Crew App 2.0 for 350 users, installed in a Qube-hosted and managed Oracle environment. The FAID fatigue management software has also been integrated into the Trapeze system. The implementation was divided into two phases, with a total timeframe of 6 months.
Project Outcomes
At our six-month post-implementation review, we compared Trapeze’s performance against the six months prior to implementation. The results were impressive:
Improved Fatigue Management
Improved Workforce Management practices and processes
Automated timesheet and payroll processing
Reduction in payroll errors and amendments
Conclusion
The successful implementation of the Trapeze DutyManager solution has significantly improved our workforce management functions, enhanced visibility and accessibility, reduced costs, and minimized timesheet errors. This project is a testament to the hard work and dedication of our entire team, and we look forward to leveraging these improvements for continued success.
Redefining Mobility with the Modaxo Podcast “Mobility Redefined”
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The Trapeze umbrella organization Modaxo recently launched “Mobility Redefined”, a podcast dedicated entirely to the future of mobility. With exciting insights and discussions, it sheds light on the changing landscape of public transport.
In conversations with public transport leaders from around the world, “Mobility Redefined” aims to drive the discussion on the future of mobility and focus on key challenges, opportunities and innovations in the industry.
Moderation and topics
Dr. Kaan Yildizgöz, Executive Director at Modaxo, is the host and moderator of the podcast. Based on his extensive experience in the public and private transportation sector, he moderates insightful discussions with leading industry experts. The individual episodes focus on current challenges and opportunities in the mobility industry, such as CO2 reduction, digital transformation, workforce development and the redesign of sustainable mobility.
Guests and episodes
Four episodes are currently available as well as four additional recordings of live roundtables at international events such as SITCE or InnoTrans.
Guests have included the following personalities:
– Jeremy Yap, Deputy Chief Executive of LTA Singapore
– Mohamed Mezghani, Secretary General UITP
– Dr. Tshepo Kgobe, CEO of Gautrain Management Agency, South Africa
– Paloma Baena Olabe, Director of Global Strategy, Renfe, Spain
– Lukasz Franek, Director of the Transport Authority, City of Krakow, Polen
Tune in and help shape the mobility of tomorrow! Find more information and all episodes at www.mobilityredefined.com.
The teams from DataGrafikk, Voyagerr and Trapeze are happy to invite you again to the beautiful city of Aarhus for our annual user conference BUZZ25.We look forward to:
– workshops: a full day of interesting workshops and presentations in the fields Fixed Route Planning, Scheduling – including coach operations – and Demand Response
– experience reports: customers present interesting reports about their experiences in everyday mobility and special projects – networking: time and opportunity for networking with people from the industry at the Get-together and the evening event
– discussions: meet in our new Special Interest Groups (SIG) and discuss the actual relevant topics and future challenges of the industry
– meetings: take the opportunity to book personal meetings with your Trapeze consultants
The approximate agenda for the conference looks like this:
Join us at the Persontrafik in Gothenburg: The Nordic region´s most important meeting place for tomorrow´s public transport
Shaping the Future of Public Transport!
We’re excited to be part of the leading Nordic meeting place for the public transport industry at the Persontrafik Fair. This event brings together regional transport authorities, operators, and experts from across the sector to drive development forward and contribute to a more sustainable society.
As industry leaders, we’re dedicated to helping our customers make informed choices and providing innovative solutions that meet the evolving needs of public transport. Stop by our booth to discover our range of offerings, including future-ready mobility solutions, advanced journey planning, and tailored support for the transition to e-mobility. We also offer comprehensive optimization tools for efficient resource use and integrated app solutions that simplify and personalize workflows.
Come network with new and familiar faces, explore the latest advancements, and engage with key actors within the industry. Let’s collaborate to find sustainable solutions and shape the future of public transport together!
Come and visit us in Gothenburg at booth C2:42. If you wish to arrange a meeting with one of our colleagues, please send a quick note to kristin.schuster@trapezegroup.com.
